Refund Policy

Updated October 23, 2026

CopyTik is operated by Mobile AI.

CopyTik sells one-time credit packs. There is no recurring membership charge. Please check the credit quantity, price, currency and selected account before paying.

Failed generations

When a generation is confirmed as failed, the credits reserved for that creation are returned to your CopyTik balance automatically. This is a credit return, not a refund to your original payment method. If a task is still pending, or a credit return appears to be missing, contact us with the creation ID so we can check its status.

Payment and purchase issues

If you were charged twice, received no credits after a successful payment, or cannot use purchased credits because of a service problem, contact [email protected]. Provide the purchase email, order/receipt ID, purchase date and a description of the issue. Never send your card number, password or verification code.

We provide refunds where required by applicable law and review exceptional payment or delivery problems, such as duplicate or incorrect charges, undelivered paid credits, or an unresolved service failure. We may first investigate and correct the charge or deliver the missing credits, as appropriate and subject to your mandatory rights.

We do not offer an additional voluntary refund period for a change of mind, unused credits, or dissatisfaction with an otherwise successfully delivered AI result. This does not limit any statutory rights or refund rights under the checkout terms. Promotional credits are not paid purchases and have no cash refund value.

Refund processing

The payment provider is identified at checkout. Approved payment refunds are handled through the payment provider. Once a refund succeeds, the corresponding purchased credits are recovered. Partial refunds recover credits in proportion to the cumulative amount refunded. If those credits have already been used, your balance may become negative; new credit purchases first cover that balance, and you need enough credits before creating another video. Payment refunds are handled through support; they are not triggered automatically by deleting an account, closing checkout or a failed generation.

Nothing in this policy removes mandatory refund or consumer rights under applicable law or the rights that apply under the checkout terms. Your payment provider may take additional time to display a refund after it is processed.